Lumberjacks Tree Service, LLC Service Agreement

It is agreed by and between Lumberjacks Tree Service, LLC and the authorizing party (customer and/or customer’s agent) that the following provisions are part of this contract:

Scheduling/Cancellation

Lumberjacks Tree Service, LLC will arrive on the scheduled performance date. Schedules are contingent upon weather, accidents, and other delays beyond our control, and Lumberjacks Tree Service, LLC shall not be liable for damages due to those delays.

Lumberjacks Tree Service, LLC requests that the authorizing party provide at least 48 hours advance notice for cancellation. If a crew has been dispatched to the job site, the customer will be assessed a mobilization fee of $250.00 for incurred expenses. Cancellation fees may apply for notice of less than 48 hours.

Workmanship/Performance

All work will be performed professionally, using the appropriate tools and equipment to ensure proper job completion. All equipment and work will comply with the latest ANSI Z133 standards for tree care operations.

Safety

Lumberjacks Tree Service, LLC warrants that all arboricultural operations will adhere to the latest industry safety standards. The authorizing party agrees not to enter the work area during operations unless authorized by the crew leader onsite.

Debris Removal

All debris from tree trimming and removal operations will be gathered and staged in a designated area on the property. Cleanup and haul-off may occur on the same day or within up to 3 business days after the initial work is performed, depending on scheduling and equipment availability. Unless otherwise stated in the estimate, debris will not be hauled away the same day. Any additional haul-off or dump fees will be noted in the estimate.

Stump Removal

Stump removal will be conducted using a commercial stump grinder to a depth of 6-8 inches below ground unless otherwise specified in the proposal. Unless noted, stump removal is not included in the quoted price. Grindings from stump removal are not hauled away unless specified in the proposal. Surface and subsurface roots beyond the stump are not removed unless specified.

Additional Work

Any additional work or equipment needed due to unforeseen conditions or previously unknown foreign material (such as materials in the trunk, branches, or underground) will be billed to the customer on a time and material basis. No extra costs, fees, or charges will be billed without customers prior approval.

Unmarked Utilities

Lumberjacks Tree Service, LLC is not responsible for damage to underground sprinklers, drain lines, invisible fences, septic, or underground cables unless the system(s) are adequately mapped by the authorizing party and a copy is presented before or at the time the work is performed.

Lawn & Surface Damage/Repair

Lumberjacks Tree Service, LLC will make reasonable efforts to minimize disturbances to the customer's lawn, driveway, and other surfaces. However, due to the nature of the work, Lumberjacks Tree Service, LLC shall not be liable for damages to landscaping, sod, plant material, or concrete/brick surfaces resulting from necessary operations or conditions beyond their control (e.g., ruts due to wet conditions, falling limbs on flowerbeds, cracking of paved surfaces, etc.).

Ownership

The authorizing party warrants that all trees listed for service are located on the customer’s property. If not, the authorizing party confirms they have received full permission from the property owner for Lumberjacks Tree Service, LLC to perform the work. The customer agrees to indemnify Lumberjacks Tree Service, LLC for any damages or costs incurred due to mistaken ownership identification.

Damages and Repairs

In the event of any damages occurring as a result of Lumberjacks Tree Service operations, Lumberjacks Tree Service, LLC reserves the right to select the contractor for any necessary repairs.

Insurance/Indemnity

Lumberjacks Tree Service, LLC is insured for liability arising from injury to persons or property. In no instance may the customer seek damages exceeding Lumberjacks Tree Service, LLC’s policy liability limits. The client bears no liability for injuries sustained by Lumberjacks Tree Service, LLC personnel. A certificate of insurance will be provided upon request.

Completion of Contract

Lumberjacks Tree Service, LLC will strive to meet any agreed performance dates but shall not be liable for delays due to inclement weather, labor issues, or other factors beyond its control. Delays do not relieve the customer of their obligations under the contract, and services will be rescheduled as soon as reasonably possible.

Land Clearing

For land-clearing jobs, the authorizing party agrees to mark the corners of the area to be cleared before work begins to ensure the accurate execution of services. This debris removal does not cover trash unless specifically noted in the estimate. Additionally, the removal of certain items is subject to specific fees, such as a dump fee of $200 per ton for tires (subject to Marion County landfill pricing; call 423-942-8011 for current prices) and $35 per ton for concrete.

Terms of Payment

Unless otherwise specified, full payment is due upon substantial completion of the scope of work as outlined in the estimate, whether or not the customer is present onsite. Minor touch-ups or non-essential follow-ups do not delay payment obligations. Late payments will incur a finance charge of 18.99% annually, compounded monthly, or the maximum rate allowed by law, along with a one-time $100 late fee after 30 days. Accounts may be referred to a third-party collection agency if needed, and the customer agrees to cover any fees related to the collection of their overdue balance.

Types of Payment

Checks, Money Orders, Cashier’s Check, Visa, Mastercard, Discover, and American Express are accepted, with a 3% fee on credit card payments. Check, cash, money order, or cashier’s checks are accepted for any amount.

Returned Check Fee

A $50.00 fee will apply to all checks returned for insufficient funds.

Governing Laws

This contract is governed by the laws of the State of Tennessee, with exclusive venue and jurisdiction in the District Court of Hamilton County, Tennessee.

Accuracy of Work Order/Estimate

The customer has reviewed and confirmed the accuracy of the work order and/or estimate, agreeing that the job will be completed as specified in the estimate provided by Lumberjacks Tree Service, LLC.

Estimate Expiration

The customer has reviewed and confirmed the accuracy of the work order and/or estimate, agreeing that the job will be completed as specified in the estimate provided by Lumberjacks Tree Service, LLC.

Digital Acceptance

This agreement may be accepted electronically. By replying to the estimate email, clicking “Accept” in the estimate system, providing written or verbal approval, or submitting payment for services, the customer acknowledges they have read, understood, and agreed to the terms and conditions of this Service Agreement. This digital acceptance shall be considered as legally binding as a handwritten signature.

Media Release

The customer grants permission for Lumberjacks Tree Service, LLC to take before and after photos of the work performed and use them for internal documentation, training, or marketing purposes. No identifying information will be shared.

Accessibility & Communication Accommodations

If you require special assistance or communication accommodations, please let us know so we can best serve you.

Assignment of Benefits & Authorization Form

Lumberjacks Tree Service

4123 Cromwell Rd, Chattanooga, TN 37421
Phone: 423-760-8733

Name

Property Address

Street Address City State / Province / Region ZIP / Postal Code

Insurance Carrier

Policy Number

Date of Loss

Adjuster Information (If assigned)

Phone

Email

(If not assigned yet, please call the Office at 423-760-8733 with the information once you have it.)

Assignment of Benefits

I/We, the undersigned Homeowner(s) ("Assignor"), hereby assign, transfer, and convey all rights, benefits, and interest under my/our homeowners insurance policy to Lumberjacks Tree Service ("Assignee") for the purpose of performing tree removal, debris cleanup, and related services due to damage covered under my/our policy.

Scheduling/Cancellation

This assignment allows Lumberjacks Tree Service to

Communicate directly with my insurance company regarding my claim.
Submit invoices and receive payment directly from the insurance carrier.
Negotiate and resolve claim disputes regarding services rendered.
Obtain necessary claim documents related to the scope of work.

I understand that I remain responsible for any deductible, uncovered amounts, or fees not paid by the insurance company.

Authorization to Discuss Claim

I hereby authorize Lumberjacks Tree Service to discuss, negotiate, and obtain information regarding my insurance claim directly with my insurance provider. This includes but is not limited to policy details, claim processing updates, and payment status.

I agree that Lumberjacks Tree Service may act on my behalf solely for the purposes of tree removal and related work. This authorization does not grant power of attorney or any rights beyond those required to fulfill the contract.

Homeowner’s Agreement

Scheduling/Cancellation

This assignment allows Lumberjacks Tree Service to

I understand that this Assignment of Benefits (AOB) is voluntary.
I acknowledge that I am responsible for any portion of the invoice not covered by my insurer.
I agree to cooperate in providing any required information or documentation.
Obtain necessary claim documents related to the scope of work.
I understand that payments must be made directly to Lumberjacks Tree Service, even if issued to me first by the insurance company.

Signatures

Insurance Claim Process

We handle the tree service portion of your claim directly with your insurance adjuster whenever possible. While we may need some information from you, our goal is to manage the process from start to finish to make it as easy as possible for you.